Brand Specialist - Men's Activewear (Gym Shark, Nike, Calvin Klein, Skimms)
Join us to apply for the Brand Specialist - Men's Activewear (Gym Shark, Nike, Calvin Klein, Skimms) role at Selfridges.
This role involves delivering exceptional customer service, sharing product knowledge, motivating colleagues, and taking responsibility for tasks beyond the role's expectations. You will also follow health and safety procedures, adapt to daily challenges, and build your client base through personal service.
Key Responsibilities
* Provide outstanding service by sharing product knowledge and managing customer complaints effectively.
* Motivate team members by sharing brand stories, product exclusives, and training to drive sales.
* Take responsibility for tasks that improve business, customer service, and retail standards.
* Follow health, safety, and security procedures to prevent stock loss.
* Adapt to varying daily challenges and work across different departments.
* Develop and nurture customer relationships through exceptional service.
About You
* Driven by targets such as sales, CRM, and NPS, with a curiosity to learn data insights.
* Excellent communicator passionate about our products and inspiring brand training.
* Well-informed about competitors and market trends.
* Recognized as a sales and service expert.
* Collaborative, reliable, approachable, and a leader within your team.
* Dedicated to maintaining stock, standards, and inspiring others to do the same.
This role requires flexibility, and team members may undertake various tasks as needed.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Marketing and Sales
* Industry: Retail
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