Overview
Howdens Aldridge, United Kingdom – Trade Sales and Service Apprentice
Howdens is one of the UK’s leading apprenticeship employers, recognised among the Top 100 Apprenticeship Employers since 2022. The apprenticeship combines practical depot experience with high-quality off-the-job training delivered by an approved apprenticeship training provider.
What You’ll Gain
This 12–15 month apprenticeship provides hands-on experience across key depot areas including customer service at the trade counter, sales and business development, stock control, and kitchen planning. You will be supported by your Depot Manager, a dedicated mentor, and the in-house Learning and Development team to grow in confidence and capability.
* Learn how to deliver exceptional service and build strong relationships with trade customers both in person and over the phone
* Build skills in serving and selling to customers on the trade counter, ensuring timely and efficient product delivery
* Gain product knowledge and advise customers on kitchen, bedroom and joinery ranges, identify new sales opportunities and help drive depot growth
* Learn stock control and warehousing principles, maintain stock levels, and follow health and safety regulations
* Grow your confidence and communication skills as part of a close-knit team in a fast-paced depot
* Be supported to complete your Level 2 Trade Supplier Apprenticeship, including English and Maths if required
Responsibilities
* Deliver exceptional service to trade customers in person and by phone
* Assist at the trade counter with selling and servicing customers
* Support stock control and warehousing activities to maintain accurate stock levels
* Participate in the structured development programme and depot-based activities
What We’re Looking For
* Strong attention to detail and commitment to quality
* Great communication skills and a customer-focused mindset
* Proactive attitude with the ability to work independently and use initiative
* Good organization and time management
* A genuine interest in developing skills and growing a career
* The right to work in the UK
Apprenticeship Details
* Apprenticeship Standard: Level 2 Trade Supplier
* Duration: Typically 12–15 months (including End Point Assessment)
* Training: On-the-job experience and off-the-job learning
* Support: Mentor, depot team, learning and development team, and external apprenticeship provider
* Qualifications: Functional Skills in English and Maths (if needed)
Rewards And Benefits
* Annual salary: £15,704
* Paid holiday entitlement
* Matched contribution pension scheme
* Team incentives and social events
* Generous staff discount on Howdens products
About Howdens: Howdens Joinery is the UK’s number one trade kitchen supplier, trusted by over 460,000 trade professionals. With more than 900 depots and a growing presence across Europe, we’re a business built on entrepreneurial spirit and strong local relationships. If you need any adjustments to our recruitment process, email apprenticeships@howdens.com with the job title and location, and we’ll help.
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