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Retail Support Lead - Scoot
Job ref: 30247 Category: Support Centre Roles
1. Salary Competitive
2. Location Equity House, Irthlingborough Road, Wellingborough
3. Contract Type Permanent
4. Hours 38
5. Closing Date 6 May, 2026
6. Business Unit Booker Group
7. Share
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Equity House, Irthlingborough Road, Wellingborough NN8 1LT
About the role
Reporting to: Retail Support Manager Based: Wellingborough
We have an exciting opportunity for a Retail Support Lead to join our team, you will play a key role in maintaining the smooth running of Scoot promotional activity, credits processing, and finance workflows. The role supports retailers, internal teams and suppliers by ensuring accurate promotion setup, timely credit processing, and robust financial tracking.
Main Responsibilities
Promotions Management
8. Produce keying sheets for App uploads and input relevant brand promotions into Scoot, consolidating existing files
9. Handle promotion queries from retailers and the Scoot team, including pricing and promotional details.
10. Add deal descriptors to promotional spreadsheets on a weekly basis.
11. Load promotions for each promotional cycle, tailored to individual brands.
12. Upload Booker/Supplier vouchers to the app as required.
13. Upload Scoot Star deals and imagery weekly.
Credits Processing
14. Generate all promotional credits and charges for retailers for each promotional period.
15. Submit credit and charge information to Trading Finance for supplier invoicing and to Retail Finance to enable retailer credits.
Finance Administration
16. Check, validate, and upload credits and charges to branches and BRP for the relevant promotional period (weekly)
17. Monitor credit and charge processing and advise relevant teams of any outstanding items.
18. Raise Scoot purchase invoices periodically.
19. Add onboarding credits and debits to the Scoot finance tracker.
You will need
Experience and skills relevant for the role:
20. Basic understanding of finance processes (credits, debits, invoicing).
21. Strong attention to detail.
22. Ability to manage multiple tasks and deadlines across recurring cycles.
23. Confident communicating with all areas of the business.
24. Strong Excel Skills.
25. Use of Teams and SharePoint.
26. Proactive and organised.
27. Strong problem‑solving skills.
28. Customer‑focused mindset.
29. Able to work independently and as part of a wider team.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
30. A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
31. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
32. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
33. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
34. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
35. 50% off health checks at Tesco Pharmacy.
36. Exclusive access to discounted RAC breakdown cover rates
37. An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
38. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
39. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
40. Life Assurance - You are covered for death in service life cover of up to three times annual pay
41. Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
42. A great holiday package