What you'll be doing
1. Undertake testing from an E2E perspective on Voice Services releases, including production of clear and accurate Test Execution and Closure Reports
2. Managing own time to ensure testing is completed within the timescales of the overall release (target 100% to agreed timescale) and to a high quality (target is no P1/P2 faults detected in live that should have been detected in test)
3. Ability to Define, Produce and Maintain test scripts utilising agreed tools.
4. Deliver the testing requirements for a specific area deriving what needs to be tested.
5. Provide feedback on proposed test activities
6. Own, record and manage problems/defects through to a satisfactory conclusion. Test fixes and support the introduction of any workarounds. Deliver presentations to wider team where required
7. Identify blockers to completion and to progress resolution of them
8. Support & Maintain the availability of test equipment, including the building/upgrading of equipment needed to carry out the role.
9. Provide accurate, consistent and useful feedback to all parties involved in the release cycle with respect to errors, ambiguities, warnings and guidelines relating to both software code and release documentation necessary for the successful and timely release of new software
10. Develop and maintain an effective working relationship with both internal & external teams
11. Support other members of the Test team as necessary to ensure team targets and objectives are met
12. Keep up to date with changes to Voice Services systems, processes and procedures
13. Help identify, maintain and promote ‘best practice’ for testing
14. Is able to work with limited supervision and is proactive in approach to finding solutions and escalating when all other channels are exhausted.
15. Conducting peer reviews
What you'll bring
Mandatory
Either
16. Experience in manual software testing of User Interfaces, workstations, desktops or other relevant general experience.
OR
17. Direct experience in using the xAWS workstation to convert these skills into E2E test skills.
Nice to have (these skills can also be learned on the job)
18. A knowledge of the call handling systems would be advantageous, along with previous testing experience.
19. Ability to use basic Microsoft Office applications – Teams, Outlook, Word, Excel, SharePoint
20. Experience in a telecoms environment with Computer Telephony Integration testing.
21. Software engineering development for test tool development.
22. Test automation facilities.
23. In depth knowledge of the BT xAWS Workstation including software delivery, configuration management and the associated tools.
24. Knowledge of the backend systems that xAWS interacts with
25. Knowledge of the OA, DA, 999, Relay advisor procedures
26. Any accreditation or training in Software Testing.
Your Benefits
27. Tailored training and development opportunities to continue to build your career
28. 22 days’ annual leave (not including bank holidays), increasing with service
29. Life Assurance
30. Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
31. Direct Share scheme
32. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
33. Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
34. Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
35. 3 volunteering days per year
36. Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network