The Operations co-ordinator is responsible for the efficient and effective processing of activity aligned to funded and commercial activity. The role will work alongside the bootcamp scheduling, sales support and operations admin teams. This role will require excellent communication skills and a pro-active approach. Working directly with our stakeholders and driving improvements for the department, and processes within. The onus will then be on reporting this activity within the companies MIS system. Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Administrator to join our existing team. The successful candidate will undertake the following main Duties and Responsibilities: Work with our customers on the appropriate card applications for their operatives. Liaise and work alongside the accounts department to ensure accurate tracking and reporting of CITB claims Accurately track and monitor the progress of card applications ensuring these are processed timely, in line with internal KPIs. Liaise with plant training centres and trainers within, to ensure a timely submission and process of NPORS paperwork aligned to Skills Bootcamp activity in line with NPORS KPIs Support wider teams in auditing requirements aligned to NPORS and CITB activity Drive improvements aligned to processes, to establish smarter ways of working Maintain a forward plan of meetings to ensure that the companies targets are met Report activity within the companies MIS system Tracking and processing of certificates aligned to commercial training Undertake any required general administration to support the operations function Provide advice and guidance regarding the qualification process and associated matters Provide updates to customers on training agreements as required Contact learners to ensure documentation is completed accurately and in a timely fashion To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all. Report activity and planned meetings in accordance with the Company requirements To meet the Company performance and quality targets To represent the company in a professional manner at all times Any other duties as deemed necessary by the line manager The ideal candidate must possess the following Skills, Experience and Qualities: A pro-active approach and willingness to make outbound calls Excellent customer care approach Good telephone manner and communication skills Experience with use of Microsoft word Good administrative skills Experience or knowledge of managing & planning own workload with strong time management skills Experience of interacting with clients and learners in a professional manner Strong attention to detail Able to follow processes Enthusiasm in the workplace Work well under pressure The ideal candidate will ideally possess the following qualifications; however, training will be given where required: Information, Advice & Guidance qualification to a minimum of Level 2 Educated to a minimum of GCSE grade C in English and Maths or equivalent Job Type: Full-time, Permanent, 08.00am – 16.00pm, Monday to Friday Salary: £25,500.00 per year In return, Skills People Group will give you: A competitive salary 25 days holiday Bank Holidays plus two days additional annual leave following two years’ service Holiday buy and sell scheme Employer contributory pension scheme Health Cash Back Scheme Continuous Professional Development Annual Volunteering Day Referral programme Free parking A challenging and rewarding role in a successful and growing business