First Line Helpdesk Engineer
Required as soon as possible
We are seeking an enthusiastic and dedicated First Line Helpdesk Engineer to join our dynamic team. Whilst this role is primarily suited for applicants looking to build upon existing 1st Line experience, there are also opportunities for development, training and qualifications related to the role for candidates who can demonstrate skills or have general experience in this knowledge area.
As an integral part of our IDT Department, you will gain hands‑on experience supporting a diverse range of users in a busy education environment on multiple sites, including office staff, teaching staff and students across multiple departments. Under guidance from the Second Line Helpdesk Engineer and the Head of IDT Services, you'll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.
Over the past four years, the IDT department at RGS has led the school through an exciting digital transformation, deploying over 1300 laptops to students and fulfilling the vision of putting a device in the hands of every child. Students in senior school have devices on a one‑to‑one basis, and technology now plays a significant role in the day‑to‑day life of teaching and learning at RGS.
Hours: The normal core working hours for the role will be 37.5 hours per week, 8.30 am – 4.30 pm (7.5 hours per day), Monday to Friday.
Salary: The salary will be in the range of 25‑26k gross per annum. The actual salary will be chosen to reflect the experience and skills offered by the successful candidate.
Closing Date: Monday 18th May 2026
RGS Newcastle is committed to the safeguarding of children and promoting the welfare of children and young people and expects all staff, volunteers and those working in school to share this commitment. The school applies the Government’s Keeping Children Safe in Education Safer Recruitment procedures to all candidates including appropriate pre‑interview checks on shortlisted candidates and pre‑employment checks pending any offer.
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