Join CITB as our Course Booker Sales Negotiator!
Are you passionate about helping others take the next step in their careers? In this customer-facing role, you will be the first point of contact for individuals seeking advice on training and development through our courses. Your goal is to ensure every enquiry is handled with care and professionalism, leading to a positive experience and successful bookings.
Role: Course Booker Sales Negotiator
Location: National Construction College East, Bircham Newton, Norfolk (this is a site-based role and doesn't allow you to work from home)
Salary: £28,784 per annum
Hours: 35 hours per week Full Time
Contract Type: Permanent
Key Responsibilities
* Respond promptly and helpfully to all incoming enquiries
* Provide clear, accurate information about courses, eligibility, and funding
* Follow up with potential learners to support their decision-making process
* Collaborate with colleagues to identify demand and suggest improvements to course offerings
* Support outreach efforts including marketing campaigns and regional initiatives
* Assist with accommodation bookings and refer learners to appropriate support teams
* Maintain accurate records and contribute to system improvements
* Participate in team meetings and share ideas to enhance service delivery
* Handle unexpected situations with confidence and empathy, ensuring the best outcome for learners and trainers
Essential
What We're Looking For
* Excellent communication and interpersonal skills
* Ability to build trust and rapport with learners and colleagues
* Strong organisational skills and attention to detail
* A positive, professional attitude and willingness to learn
* Experience in a busy, customer-focused environment
Desirable
* Background in customer service or education
* Recognised Customer Service qualification (or willingness to work towards one)
What You'll Get In Return
* 25 days holiday + bank holidays
* 3 additional days Christmas shutdown
* Generous pension scheme (up to 9% employer contribution)
* Life assurance (4x salary)
* 2 paid volunteering days per year
* 24/7 GP Services
* Employee Assistance Programme
Why Join CITB
You'll be part of a team that's passionate about making a real difference in the lives of learners. We offer a supportive working environment, opportunities for professional growth, and the chance to contribute to meaningful change in the construction industry's training landscape.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
CITB is an equal opportunities employer and welcomes applications from all sections of the community.
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