Industrial Machine Service Engineer | Luton | Full Time | £35,000£39,000 basic, plus overtime, depending on experience Established in 2001, our client is the sole UK importer of an extensive range of print finishing and packaging machinery. They are renowned for their commitment to delivering high-quality products and outstanding technical support. Due to continuous growth, the company seeks an Industrial Machine Service Engineer to join its dynamic and friendly technical support team. This position offers a competitive salary, overtime, and an extensive benefits package, including opportunities for professional development. This could be the perfect role for you if you are a highly motivated individual with strong technical skills and a customer-focused approach. What will your role look like? Provide remote and onsite technical service support, including installation, maintenance, and repair of print finishing and packaging machinery Conduct machinery demonstrations and installations and deliver training to customers and partners, ensuring comprehensive knowledge transfer Diagnose and resolve mechanical, electrical, and software faults with minimal downtime, using advanced troubleshooting techniques Build strong customer relationships, delivering a first-class service experience that fosters customer satisfaction and loyalty Engage in technical problem-solving across multiple technologies, including mechanical hardware, electrical systems, and software-based troubleshooting Effectively manage and control vehicle parts stock, ensuring maximum first-time fixes Collaborating with overseas manufacturers and suppliers during site visits to understand and implement technical action plans Assist the sales team with machine demonstrations at trade shows, customer events, and other promotional activities Are you the right person for the job? Relevant technical qualifications (Mechanical/Electrical) HNC / NVQ Understanding of the print or packaging sector preferred, including factory machinery knowledge Excellent diagnostic and troubleshooting skills for mechanical and electrical faults Ability to read and interpret electrical and mechanical schematics Strong communication skills with the ability to engage with stakeholders at all levels Highly self-motivated and capable of working independently with minimal supervision Ability to tow a horsebox trailer and hold a clean driving licence (max 6 points) Good standard of spoken and written English Eligible to work in the UK (citizenship; no sponsorship) Demonstrated longevity in previous roles Desirable Operational knowledge of print finishing and packaging machinery Experience with network-based remote support and software troubleshooting Ability to manage technical issues under pressure while maintaining a customer-first approach What can you expect in return? Competitive Salary: Negotiable basic salary depending on experience, plus overtime opportunities. Company Vehicle: Fully equipped company van provided for business use. Paid Holidays: There are 23 paid holidays, 3 of which will be held back for the Christmas holidays, plus all bank holidays. Overtime & Allowances: Overtime, overnight allowances, and other expense reimbursements. Pension Scheme: Company pension scheme to support your long-term financial security. Professional Development: Contribute to relevant educational courses to enhance your skills Why Join Us? At the company, you'll be part of a supportive, growth-focused team that values innovation and customer service. You'll be able to work with industry-leading machinery and technologies while travelling across the UK and Europe. They offer continuous learning opportunities, fostering both personal and professional development. Whats next? Its easy! Click APPLY now! We cant wait to hear from you! Your data will be handled in line with GDPR.