Overview
Join to apply for the Customer Service / Telesales Administrator role at Dalziel Ingredients Ltd.
We are currently looking for an enthusiastic and motivated individual with excellent customer service and telesales skills to join our team at the Chorley site. Reporting into the Ingredients Manager, you will need to be hardworking and motivated with the ability to build rapport with customers. There will be no cold calling involved; the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is maintained on a regular cycle of communication.
Location: Chorley, PR6 7DE
Hours: Monday - Friday (8.30am - 4.30pm)
Full-time fixed-term position for 12 months.
Responsibilities
* To give a positive and memorable customer experience to all on incoming/outgoing telephone traffic with a positive "can do" attitude
* Assisting with stock control within the warehouse
* Take regular orders and communicate with customers in relation to any delays and shortages
* Build a good rapport with blending plants and regional sales team
* Ensuring products sold by Dalziel Ltd are delivered on time to customers
* Understand customer requirements and monitor performance
* Upsell products and promotions and take regular orders
* Process delivery paperwork and any purchasing duties required
* Handle incoming and outgoing calls to maintain high productivity
* Integrate, support and participate in the Food Safety Culture
* Ensure that customer complaints and issues related to Food Safety, Quality, legality and integrity are dealt with promptly
* Respond to customer communications via email as well as telephone
* Maintain high attention to detail and the ability to work in a fast-paced environment while prioritising multiple tasks
Benefits
* Pension – Auto enrolment
* On-site parking
* Employee assistance programme
About Us
At Dalziel our approach to diversity is simple: it is about embracing everyone. We work hard to ensure we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace. Dalziel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
Support
If you require further assistance when applying for this position which may have an impact your application process, please don’t hesitate to reach out directly at 0191 438 7564. Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Telephone Call Centers and Transportation, Logistics, Supply Chain and Storage
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