Location: Within York’s historic city walls, with stunning views of York Minster.
Setting: York’s only 5-star hotel – a former “Palace of Business,” now a beacon of hospitality excellence.
Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive.
We’re now looking for an experienced Spa Treatment Manager to lead our treatment team and deliver world-class wellness experiences in our beautiful, award-winning spa.
About the Role
* Lead and inspire our team of therapists, ensuring every treatment exceeds guest expectations.
* Deliver hands-on training, coaching, and performance reviews to maintain a culture of excellence.
* Ensure smooth daily operations, from treatment room readiness to guest journey.
* Drive guest satisfaction, team development, and commercial performance.
* Oversee compliance, standards, and stock management with precision and care.
We’d love to hear from you if you have:
* At least 3 years’ experience as a Senior Therapist or Treatment Manager in a luxury spa or 5-star setting.
* NVQ Level 3 or equivalent beauty/spa therapy qualification (CIDESCO, CIBTAC, ITEC).
* Exceptional hands-on skills in massage, facials, and advanced therapies.
* A natural flair for leadership, motivation, and team development.
* Passion for wellbeing, organisation, and creating unforgettable guest experiences.
Why Join The Grand?
* A supportive, inspiring workplace that feels like family.
* Funded apprenticeships & management training programmes.
* Splendid Hospitality Group discounts on stays, dining & experiences.
* Complimentary meals on duty, plus a free guest stay in your first 90 days.
* Celebrations, recognition awards, and career growth opportunities.
At The Grand, York, you’ll be part of something truly special – a historic building, a passionate team, and a brand with heart.
Apply today and take the next step in your career with us.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and General Business
Industries: Hotels and Motels, Hospitality, and Wellness and Fitness Services
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