Remote Careers and Wellbeing Officer - with an expectation of occasional travel Location: Northamptonshire and Staffordshire (Hybrid) Position Type: Full-time Salary: £28,000 – £30,000 Reports to: Head of Recruitment About the Role We are looking for a passionate and participant-centred Careers and Wellbeing Officer to support unemployed individuals as they complete funded training programmes. You will manage a caseload of learners, helping them overcome barriers to employment and supporting them into long-term, meaningful work. This is a role with real purpose — you’ll use coaching, IAG, and local partnerships to empower people to move forward, build confidence, and secure sustainable employment. You’ll be at the heart of transforming lives, providing 1:1 support and delivering tailored employment strategies within a positive and inclusive culture. Key Responsibilities Caseload Management & Employment Support Manage a caseload of learners and provide 1:1 support throughout their course and progression into employment Carry out in-depth assessments and create SMART action plans tailored to each participant’s needs Deliver employability coaching, job search advice, and interview preparation Identify employer recruitment needs and tailor pre-screening and selection processes accordingly Co-produce in-work support plans with learners and employers Partnership & Community Engagement Build relationships with local support services to address wider learner needs (e.g. mental health, substance misuse, debt) Deliver services from local hubs and community outreach locations to maximise accessibility Engage with employers to understand local labour market opportunities and ensure strong referral and progression pathways Quality & Compliance Ensure full compliance with safeguarding, health and safety, and data protection policies Contribute to the continuous improvement of service delivery by sharing feedback and ideas Maintain accurate, timely records and reporting in line with programme requirements Participate in team activities and wider business improvement initiatives Person Specification Experience Experience supporting unemployed or vulnerable adults into work or education – Essential Strong caseload management and coaching skills Previous experience working to performance targets in a fast-paced environment – Essential Experience delivering IAG and career planning – Essential Knowledge of employability services or adult education – Desirable Previous experience in recruitment, health, or community development – Desirable Experience of facilitating workshops or group interventions – Desirable Skills & Attributes Strong communication and rapport-building skills Creative problem-solving and resilience in the face of barriers Organised, self-motivated and confident working across multiple locations Fully IT literate (Microsoft 365, Teams, databases) Committed to inclusive, learner-centred practice Qualifications Level 2 in Information, Advice and Guidance (IAG) – Essential English and Maths at GCSE Grade C / Functional Skills Level 2 – Essential Safeguarding Statement Applicants must be committed to safeguarding and promoting the welfare of vulnerable adults. All roles are subject to enhanced DBS and reference checks.