Social network you want to login/join with: Technical Customer Service (Bi-Lingual English/Italian), Oxford
Client: Professional Staffing Group Location:
Oxford, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
3012fbc9292d Job Views:
4 Posted:
29.06.2025 Expiry Date:
13.08.2025 Job Description:
Technical Customer Service (Bi-Lingual English/Italian) What We Offer: Competitive salary of £13-15/hr with performance-based quarterly bonuses Hybrid work model, with 2 days in-office Generous vacation and paid time off policies A collaborative and supportive work environment Responsibilities: Handle English & Italian emails, calls, or chats in line with company policies Troubleshoot incoming issues, identify root causes, and work towards effective resolutions Research and resolve both internal (Tier 1) and external user-reported technical issues Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed Collaborate with technical teams on escalations and help resolve complex issues. Qualifications: 1-3 years of proven experience in Customer Service, particularly in a technical support role Basic knowledge of CSS, HTML, and website CMS tools Fluent in written and spoken Italian and English Experience in the travel, tourism, or hospitality industries is a plus Willingness to work shift patterns, including some weekends Visit our website to learn more about our openings! There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too. ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
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