Radio and Network Services Support Engineer – Services & Support Team
Reports to: Service Manager, Network Operations Centre – Location: Maidenhead, office‑based with field work – 37.5 hrs/week, permanent appointment.
Role Summary
Our Network Operations Centre (NOC) is a centralised location where staff provide 24/7 supervision to monitor and manage customer infrastructure. Support Engineers resolve issues remotely and in the field and take preventative steps to minimise recurring problems. We seek energetic, knowledge‑driven individuals with a positive can‑do attitude.
Responsibilities
* Actively monitor and manage customer systems in accordance with contracted obligations
* Diagnose and resolve technical hardware and software issues
* Respond to requests for technical assistance in person, via phone or electronically via web portal
* Advise customers on appropriate actions and follow standard service desk procedures along ITIL methodology
* Maintain and monitor project schedules, reporting and identify and escalated incidents where required
* Travel to the global customer base as required and perform fieldwork including maintenance, fault finding and training
* Document and record all work and participate in an on‑call 24/7 rota
* SC clearance will be a mandatory requirement for the role – candidates must either hold or be willing to undergo and successfully achieve SC clearance
Qualifications and Experience
* Demonstrable experience in electronic and electrical engineering, wireless technologies and networking
* Knowledge of IT & telecommunications, competent use of computers (PC and servers) and Microsoft applications (Word, Excel, PowerPoint, Projects, Outlook)
* Familiarity with mobile wireless communications industry (GSM/UMTS/4G/5G/Tetra/UHF/VHF)
* Deployment and configuration of network management system software, service desk practices and requirements
* Familiarity with Microsoft and Linux operating systems
Attributes
* Motivated, detail‑oriented, highly organised and able to handle a variety of tasks
* Strong communicator, both orally and in written form
* Ability to work effectively independently and as part of a team, work to deadlines in high‑pressure situations
* Pragmatic, target‑focused approach to problem solving and delivery, with tenacity and credibility
* Flexible and open to new ideas and working practices, able to promote and drive continuous improvement
* Professional approach, adaptable, demonstrates trust and confidence
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