About the Role
WPS have an exciting opportunity for a technically strong Account Manager to lead and develop our operational delivery for a key client. Based in Saffron Walden, you will provide operational leadership, technical management, commercial oversight, and exceptional service standards across a diverse environment.
The Vacancy
Account Manager
Location: Saffron Walden
Key Responsibilities
* Lead, motivate, and inspire the Wates FM team to deliver first‑class hard M&E and fabric service provision.
* Provide visible leadership and build strong partnerships with key client stakeholders.
* Ensure full compliance with statutory, quality, safety, environmental and Wates standards, promoting a Zero Harm culture.
* Drive commercial best practice, managing budgets, P&L performance and ensuring contractual KPIs/SLAs are met.
* Manage external specialists and suppliers to ensure performance, reporting accuracy and value for money.
* Lead change management initiatives and present confidently to senior management, clients and internal teams.
About You
* Experience in a similar FM or transferable environment, ideally managing multidisciplinary technical teams.
* Recognised technical qualification and IOSH (or equivalent).
* Strong financial and commercial acumen with proven P&L management experience.
* Excellent interpersonal, communication and problem‑solving skills.
* Ability to build strong client relationships and lead teams through change.
* Confidence in presenting complex information to senior stakeholders.
What We Offer
* Competitive salary.
* Travel costs covered to any Wates sites (HMRC advisory rates apply).
* Outstanding learning and development opportunities.
* Industry‑leading family leave policies (26 weeks fully paid maternity, 8 weeks fully paid paternity).
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting.
WPS combines deep sector expertise, local knowledge and a purpose‑driven approach to act as a strategic partner for maintenance, compliance and energy transition solutions helping people thrive in properties.
As Part Of The Wates Group, We Benefit From a Heritage Built On More Than 129 Years Of Expertise In The Built Environment. We Are Driven By Our Purpose, reimagining Places For People To Thrive And Our Three Promises:
* Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
* Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
* Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
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