Support our Industrial Division by coordinating technical operations, managing warranty claims, and ensuring excellence in customer aftersales.
THE OPPORTUNITY
We are appointing a Technical & Warranty Administrator to play a key role in our Industrial Division. This varied role provides comprehensive support across technical, service, and aftersales functions, ensuring jobs are coordinated efficiently and systems are accurately maintained.
Key Accountabilities.
* Service Coordination: Administer workshop and field service job cards; coordinate diaries and workloads for technical teams.
* Warranty Management: Manage claims and parts return processes with manufacturers.
* Financial Admin: Raise and process invoices for labour and parts; manage purchase orders and shipping lists.
* Reporting & Data: Produce KPIs and monthly performance reports; maintain accurate CRM and SharePoint data.
* Customer Liaison: Resolve enquiries efficiently and coordinate with Finance regarding account queries.
* Process Improvement: Support initiatives to enhance divisional efficiency and profitability.
REQUIREMENTS
Professional Experience:
* At least 3 years' experience in a busy customer service or aftersales environment.
* High attention to detail, particularly with invoicing and data administration.
* Good academic qualifications to A-level standard (or equivalent).
* Full UK driving licence.
Key Skills Sought:
* Strong organisational and time management skills.
* Ability to prioritise effectively and work well under pressure.
* Technical/Engineering environment or warranty admin experience (Desirable).
* Knowledge of AS400 / Infor systems (Desirable).
Personal Attributes:
Highly organised and detail-focused. You should be a collaborative team player who takes pride in delivering excellent service in a fast-paced technical environment.
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