We're looking for a motivated and proactive Training Account Manager to join the Business Development and Fundraising team working from home, 37.5 hours a week.
Can you build strong client relationships? Are you confident generating new business while delivering excellent customer service? Do you want a role where your commercial skills directly support a charity's mission?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
* Flexible Working Options: Including hybrid working.
* Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
* Birthday Leave: An extra day off for your birthday.
* Pension Plan: 5% employer contribution.
* Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
* Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
* Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
* Wellbeing Support: Employee assistance programme and wellbeing support.
* Inclusive Networks: Access to EDI networks and colleague cafes.
* Sustainable Travel: Cycle to work scheme and season ticket loans.
* Career Development: Ongoing training and support with opportunities for career progression.
About the role:
As our Training Account Manager, you'll play a key role in driving income and expanding our commercial training portfolio. You will:
* Develop and manage relationships with new and existing clients across England and Wales
* Proactively identify and secure new business opportunities
* Promote our specialist training that enhances outcomes for victims and improves professional practice
* Deliver high-quality customer service from initial enquiry through to post-delivery follow‑up
* Manage a busy pipeline, prioritising leads and meeting income targets
* Work collaboratively with internal teams to ensure smooth delivery and exceptional client experiences.
This role requires confidence, adaptability and a strong balance of sales focus and client care. You'll be comfortable working independently, managing competing deadlines and keeping a clear focus on results that directly benefit victims and the wider organisation.
The role is home‑based with some national travel.
Please see the attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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