£35,000 - £40,000 per annum (dependant on experience). Full time, 37.5 hours per week Hybrid/remote role, where you can be home based or located at either our office based in Hull (Hessle), Kent (Tunbridge Wells), or Central London (Pall Mall Office).However, flexibility to travel across these locations is required. The Good things you can get: Commission structure and discretionary annual bonus scheme Birthday day off work Pension Scheme Life Assurance Health cash plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for an experienced Account Manager to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m turnover company, with ambitious growth plans. We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Build strong relationships at all levels within the client organisation and become their trusted partner for travel related matters promoting client satisfaction and client retention Maintain regular contact and be pro-active, anticipating client needs and demonstrating high levels of customer service Develop and maintain account plans through strong understanding of clients business strategy, goals, priorities, and key issues Demonstrate fast and efficient issue resolution and escalate to the Client Director when necessary Conduct frequent account evaluations, ensuring all growth and risk accounts are identified and escalated internally Analysing broad economic trends on how it affects the clients travel spend and identify the future needs of the client by providing expert knowledge to the client Improving profitability where possible through pricing adjustment, technology introduction or any other upselling opportunities Create reporting packages and ensure delivery to client stakeholders Participating in implementations and new sales bids when required Driving customer service excellence, best practices and SLA adherence, working closely with the Sales, Implementation and Operations teams About you: A real people person with the ability to build rapport and strong working relationships, both internally and externally A drive and passion to achieve success from a People, Planet and Performance perspective. Commercially astute with excellent communication skills. Highly organised with the ability to multitask. Strong, credible TMC Account Management experience, ideally with some global account management experience Team Player with the ability to work autonomously Sound knowledge of marketplace online booking tools Excellent commercial awareness Sound understanding of Corporate Travel policies across all sectors Good general knowledge of travel products, including GDS, traveller profiles, fare types, rail products, back-office feeds, QC Systems, MI reporting tools and Duty of Care best practice Excellent communication and presentation skills (written and verbal) with personable and professional presence and ability to influence at all levels Strong face to face negotiation skills Highly analytical with excellent numeracy skills Excellent attention to detail and high level of accuracy The ability to achieve targets under pressure, unsupervised and to strict deadlines Self-motivated and pro-active an ambitious individual who has the desire to continuously improve their knowledge of travel and the ever-changing landscape of technology and service delivery Strong MS Office skills (Excel, Word, PowerPoint, CRM) Diversity We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed. Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers. GDPR John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.