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Job Title: Field Specialist
Red Knight Solutions is seeking a dedicated Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform hardware-focused, break-fix services and solutions on various client products. Candidates must have the ability to perform basic and moderately complex troubleshooting and repair activities. The role may require exercising analytical skills and making decisions based on established guidelines.
Benefits
* $40 per call / $5 per call per diem
* Dell/Lenovo paid certification training
Responsibilities and Skills
* Providing customer break-fix support for designated equipment
* Communicating clearly in written and verbal form
* Possessing excellent customer service skills
* Accepting and delivering all assigned service calls
* Completing all administrative tasks related to each call
* Controlling and returning assets and inventory
* Performing other duties as assigned to meet business needs
* Providing functional guidance to colleagues, if applicable
Requirements
* Technical school certification or equivalent, with 1-2 years of relevant experience
* Ability to drive to client locations
* Ability to lift and move equipment weighing up to 50 lbs.
* Valid driver’s license
* Reliable transportation with valid registration and insurance
* Own a basic repair toolkit
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