Direct Distribution Branch Manager- Preston- £35k basic with lots of room for future progression About the Role This is not your typical branch manager role so if you have a background in management in either customer service or retail this could be the role for you! As a Direct Distribution Branch Manager, you’ll be at the heart of your community leading a team that doesn’t just deliver financial services, but creates meaningful, lasting relationships. You’ll shape your branch into a trusted local hub where people feel welcomed, supported, and understood. You’ll inspire your team, build strong partnerships beyond the branch walls, and spot opportunities to grow both the business and its community impact. At the same time, you’ll ensure everything runs smoothly, safely, and in line with regulatory expectations. If you enjoy leading people, making a visible difference, and balancing commercial thinking with genuine care for customers, this role gives you the platform to do exactly that. What You’ll Be Doing 🌍 Community & Customer Impact Be the face of the branch within the local community—visible, approachable, and trusted Build meaningful external relationships and partnerships that drive new opportunities Ensure every customer interaction delivers fair, positive outcomes Handle customer feedback and complaints with empathy, ownership, and professionalism ...