Operational support manager – airport & ground experience

Operational Support Manager – Airport & Ground Experience

Hybrid/Luton

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Are you a resilient IT service leader who thrives in fast-paced, mission-critical environments?

As our Operational Support Manager, you will lead the technology support function that keeps our frontline airport and ground operations moving smoothly. Managing a talented team of Analysts and Technical Specialists, you will oversee the day-to-day health, reliability, and continuous improvement of our entire Airport & Ground Experience product portfolio—spanning Airport Management, Departure & Compliance, Enable Ground Crew, and Baggage Operations.

This is a high-visibility, hands-on leadership role combining incident management, modern observability, and team leadership within a complex, 24/7 business environment.

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