Job overview
Partners Procurement Services (PPS) operates a central procurement help desk, providing consistent, high-quality support to users across multiple NHS Trusts.
We are expanding our team of Customer Service Agents to support Great Ormond Street Hospital for Children NHS Foundation Trust as they join PPS as a member, and to provide ongoing help desk support. GOSH’s global reputation and highly specialised services mean that clear, responsive procurement support is essential to day-to-day clinical operations.
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Main duties of the job
You will act as the first point of contact for procurement-related queries, providing advice on systems, ordering, catalogues and processes. You will log, track and resolve queries via the shared help desk platform, escalating where required.
The role requires strong communication skills, attention to detail and a commitment to excellent customer service. As part of a shared service, you will also support other Trusts over time, gaining broad experience across NHS procurement.
Please see Job Description for full details.
Working for our organisation
Working within PPS means being part of a collaborative, values-driven shared service that supports frontline healthcare delivery, including the specialist and internationally recognised work of GOSH.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
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Detailed job description and main responsibilities
Please see Job description and personal specification for full outline of main role and responsibilities.
Person specification
Education
Essential criteria
1. GSCE’s or equivalent in at least 5 subjects including maths and English
2. A levels or equivalent
3. Diploma in commercially related subject or equivalent
Knowledge
Desirable criteria
4. Experience within a procurement department within the NHS.
5. Experience in setting-up and maintaining a computer database.
6. Experience and knowledge of NHS procedures, systems, legislation and guidance
7. Experience of using an e-procurement system in the workplace.
Skills
Essential criteria
8. Good oral and written communication skills and pleasant telephone manner
9. Ability to input, retrieve and manipulate data within information systems
10. Good organisational and project skills
11. Standard keyboard skills
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
12. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
13. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
14. Ensure you are familiar and comply with local protocols and systems for information sharing.
15. Know the appropriate contact numbers and required reporting lines.
16. Participate in required training and supervision.
17. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.