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eCommerce Manager - Food & Drink, London
Client: Holland and Barrett
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
780d56e2e18c
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
The Purpose of the Role:
To lead and develop the e-commerce category strategies for Food & Drink products, focusing on achieving revenue and profitability targets through market analysis, customer insights, and collaboration across teams.
Key Responsibilities:
* Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities.
* Use data-driven insights to identify and implement continuous improvements to site and category performance.
* Collaborate with digital, product, engineering, UX, operations, and customer service teams to ensure seamless customer experiences.
* Coordinate with supply chain and logistics to manage inventory levels and demand forecasting.
* Drive on-site campaign activity and promotional changeovers based on commercial opportunities and customer demand.
* Enhance the customer journey from discovery to post-purchase, leveraging data for decision-making.
Location:
This role can be based in Nuneaton or London, with occasional travel to other H&B locations. We support flexible and hybrid working arrangements with a minimum of 2 days in the office.
The Person:
Key Requirements:
* Strong knowledge of e-commerce principles, including promotional strategies and customer journey mapping.
* Experience in monitoring market trends and translating insights into strategies, preferably within Food & Drink.
* Proficiency in digital analytics tools (Google Analytics, Tableau, etc.) for performance measurement and improvements.
* Knowledge of CMS and merchandising tools to optimize website and app performance.
* Proven ability to identify and implement revenue-driving opportunities quickly.
* Strong analytical skills to interpret complex data and identify trends.
* Excellent communication and collaboration skills.
What we offer:
Our Benefits include:
* H&B Employee Discount - 25%
* Bonus
* Pension contributions
* 33 Days Holiday (including bank holidays)
* Private Medical Care
* Exclusive retailer benefits
* Electric Car Scheme
We are committed to diversity and inclusion, embracing all backgrounds and identities. Holland & Barrett does not accept unsolicited resumes from search firms/recruiters.
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