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Salary: £26,000 OTE inclusive of commission plus a further £3,000 in bonuses
Hours: Monday to Friday 8:45am to 5:30pm
About Leaders:
Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Mansfield. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.
Key Responsibilities:
1. Provide excellent telephone and written communication throughout the tenancy.
2. Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
3. If unresolved, communicate with the landlord with a solution and arrange works with contractors.
4. Update all parties regularly via phone, email, or text and log notes.
5. Make regular 'well-being' calls to landlords.
6. Work with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
7. Ensure all properties comply with mandatory legislation and company policies.
8. Coordinate with Property Inventory Clerks for inspections and communicate with landlords and tenants accordingly.
9. Call managed landlords and tenants 2 weeks prior to vacation to explain check-out procedures.
10. Handle non-managed deposits under the No Deposit Scheme.
11. Follow the check-out process and communicate via the Depositary site.
12. Collaborate with team leaders and the branch network to understand reasons for lost units.
13. Maintain high communication levels with internal and external customers.
What we are looking for:
1. Professional telephone manner.
2. Organizational skills, time management, and attention to detail.
3. Full UK Driving License required.
What we offer:
1. Opportunities for career growth and advancement.
2. Market-leading training and ongoing professional development.
3. Access to a diverse property portfolio.
4. Supportive team environment.
5. Competitive salary and incentives.
6. Quarterly and annual awards.
7. Salary sacrifice pension scheme.
8. Generous holiday allowance, increasing with service.
9. Excellent parental leave and fertility policies.
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.
LRG does not engage recruitment agencies for hiring. All openings are managed directly by our internal team. We do not accept unsolicited CVs or referrals from agencies, and submissions will not be considered.
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