Overview
An exciting opportunity has arisen for a part-time Receptionist/Team Administrator in our Child and Young People Mental Health Services covering North Hertfordshire. We have two positions available (3 days per week or 4 days per week). Full-time applicants will also be considered. This role involves providing administrative support to the team, manning reception, and ensuring the smooth running of the waiting room. The admin team provides a comprehensive, professional, effective reception and secretarial administrative service to the North Hertfordshire Child and Young People Mental Health Services.
Responsibilities
* To use Word templates to process clinic letters, produce appointment letters and enter appointments in the electronic patient record (currently Paris) and paper
* To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
* To send text message reminders to service users who have agreed to receive
* To be proficient in using the electronic patient record for administrative
* To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs
* To update skills as necessary and attend mandatory training
* To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is
* To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing
As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner. You will be required to work independently and apply a high degree of confidentiality to all of your work.
Qualifications
* NVQ 3 or equivalent
* Advanced keyboard skills
* Good working knowledge of email and internet
* Proficient knowledge of PARIS
* Good standard of English
* Numerate
* ECDL qualification, Advanced secretarial skills such as audio and shorthand
* Solid Office/Reception Experience
* Experience within NHS an advantage
* Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint, Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
* Proficient in diary management coordinating appointments to ensure best use of Managers' time
* Experience of transcribing formal minutes of meetings
* Experience of supervising and training others
* Independent/lone working and team working skills
* Experience of adapting to change and managing work in a changing environment
* Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Hertfordshire NHS Partnership Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.
#J-18808-Ljbffr