Customer Service Advisor
12-month Temporary contract
£12.00 per hour
Hours: Monday to Friday: 08.30 - 17.00
Full time onsite.
We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes.
If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you.
Responsibilities: Customer Service Advisor
1. Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
2. Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.
3. Record all queries and action points on the relevant department customer contact system.
4. Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
5. Prioritise and organise workload to ensure completed within service level agreement.
6. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets.
7. Taking ownership and working within guidelines to resolve customers' and other departments queries on specific ...