We are hiring for a Veterinary Receptionist to join our team!
We're looking for an enthusiastic person with a passion for customer service to join our fantastic team! This is a part-time position based at our Newbury and Tadley branches, with potential travel to Thatcham.
Main responsibilities include but are not limited to:
1. Liaising with clients and clinical staff to provide high-quality customer care.
2. Meeting and greeting clients and pets.
3. Booking appointments and managing diaries.
4. Handling telephone and email enquiries.
5. Processing payments for services and products.
6. Managing cash and end-of-day banking.
7. Maintaining a clean and safe environment for clients and pets.
Our receptionists focus on delivering excellent customer service to ensure the best experience for clients.
Ideal candidates will have strong organisational and communication skills, be confident with IT systems, able to work various shifts including some weekends on a rota, and have prior customer service experience.
About the rota
This part-time role involves 11 hours per week: Mon 2 pm - 7 pm, Fri 1:30 pm - 7:30 pm, and 1 in 4 Saturdays 9 am - 5 pm, with the Saturday hours paid as overtime.
More about us
Donnington Grove Veterinary Group is a busy Equine Hospital based in Newbury, Berkshire. Our main hospital holds RCVS Tier 3 status and is located in a thriving town with many amenities and excellent transport links to London. Situated near the North Wessex Downs AONB, it offers beautiful countryside for walks with pets. Our Tadley and Thatcham branches are equipped for surgical procedures and digital diagnostics.
Benefits include:
* 6.6 weeks annual leave (FTE)
* Additional leave for your birthday
* Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury cases
* Learning and development via IVC Evidensia Academy
* Pawsome Benefits with discounts and cashback through Reward Gateway
* Pension scheme
* Discounted staff pet care
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