Overview
Service Desk Application Support Analyst – an excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills.
We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. You’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The role supports web-based applications across modules such as Rents, Repairs, Finance, and Case Management in a fast-paced technology environment where no two days are the same.
Duties
* Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone
* Troubleshooting Issues: Diagnosing and resolving application and system faults
* Monitoring Performance: Ensuring high availability and reliability of supported applications
* Updating Documentation: Maintaining accurate records of support activities and resolutions
* Supporting Upgrades: Assisting in migration from legacy to web-based applications
* Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues
* Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication
* Learning New Systems: Keeping up to date with product developments, updates, and new modules
Candidate Requirements
Essential
* Proven experience of supporting complex business or software applications
* High level of computer literacy with a logical and analytical mindset
* Strong communication and interpersonal skills
* Dynamic and energetic approach to problem solving
* Ability to work effectively under pressure
Desirable
* Experience in a senior or leadership support role
* Knowledge of MS Windows and Linux operating systems
* Understanding of networking and TCP/IP fundamentals
* Familiarity with Exchange or similar email systems
* Exposure to financial or accounting software systems
Benefits
* Competitive salary with performance-related bonus scheme
* 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays)
* Group Life Insurance (after first year)
* Ongoing training and professional development opportunities
* Supportive and inclusive team environment
How to Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration.
Job Ref: AWDO-P13975
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