Housing Advisor
Are you a Housing Advisor looking for your next assignment? Tower Hamlets are currently looking for a Housing Advisor to join their team on a contract basis. Please see below!
To provide professional and responsive customer services, as the first point of contact for residents contacting Tower Hamlets Homes, whilst ensuring that resident are at the heart of everything we do.
Key Accountabilities
* To respond to telephone, face to face, email, and correspondence enquiries made by residents and provide advice and assistance in resolving them at the initial point of contact.
* To schedule appointments and manage hand-offs with specialist support teams.
* To record actions and outcomes on the relevant ICT system, and manage customer records.
* To provide customer services at all THH customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents.
* To undertake outbound contacts to support vulnerable residents, consultation and satisfaction surveys.
* To undertake a range of customer services support activities (forms processing and document management).
* To provide support and liaise with mobile staff within the Neighbourhood Housing Service and other specialist delivery teams.
* To consistently deliver to customer service targets and service standards as agreed.
* To comply with THH people management policies and procedures including equality of opportunity and Health and Safety at work.
* To demonstrate professional behaviour in accordance with the Visions and Values and code of conduct in operation in Tower Hamlets Homes.
* To undertake any other duties that may be required from time to time, and which are commensurate with the salary and responsibilities of the post, including evening and weekend working as a key feature of this role.
* Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
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