Summary
Darlaston Builders Merchants have a fansatic opportunity for an apprentice to join the team within the busy workshop. team. The successful applicant will hold key responsibilities not just within this depot but to work with our other branches to ensure company expectations are met.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Trade supplier (level 2)
Hours
7:30am- 5:00pm Operate 7 days a week, so this will include probably alternate weekends.
30 hours a week
Start date
Monday 2 March 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Assisting in processing sales and serve customers
* To assist transport operation to plan the workload on a daily basis
* Physically assist in all aspects of the daily delivery operations if / when required
* To assist with annual DVLA licence checks, driver declaration forms and monitor vehicle tracking activities and reports
* Inputting data on a spreadsheet
* Cash Handling, operating a till
* Dealing with customers both face to face and over the telephone
* Giving excellent customer service and sound product advice
* Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
* Must be able to grasp the EPOS system to ensure the correct building products are processed on the system. Advise customers of products and general understanding of building products
* Liaise with customers both over the phone and in person, taking orders resolving issues, and offering product advice
* Must have some IT knowledge of using computer systems
* Restock products, maintain stock levels and carry out stock checks for audits
* Using the EPOS system to process deliveries
* Liaise with Yard Staff daily
Where you'll work
471 Darlaston Road
Walsall
WS2 9SF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Trade supplier (level 2)
What you'll learn
Course contents
* Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
* Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
* specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
* specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
* specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
* trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
* trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
* trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
* trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
* trade counter and telesales services: applying basic merchandising techniques used within the business.
* trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
* trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
* trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
* trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
* key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
* key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
* key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
* technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
* technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
* legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
* legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
* legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
* personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
* personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
* personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
* personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
* personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
* Trade Supplier Level 2
* Fuctional Skills maths and english if required
* Training to be deliverd in the workplace, online portfolio
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Creative
* Patience
* Physical fitness
Other requirements
* Highly organised.
* Confident and poses excellent communication skills as they you will be dealing with internal and external suppliers and clients making sure stock is out and returned on time.
* Excellent communication and customer service skills and be able to
communicate at all levels.
* Ability to prioritise and organise your own workload.
* Excellent attention to detail and timelines
* Excellent Microsoft and Excel skills
* Working to tight deadlines