Overview
Opem Milton Keynes, England, United Kingdom
We are a bespoke electronic security company and we are looking for a dynamic operations person who can support the business. They must have an enquiring mind and a huge amount of common sense to fit into our family run business.
The Operations Manager plays a vital role in ensuring the smooth and efficient day-to-day operations of the company. This position supports various departments, coordinates logistics and resources, and ensures deadlines and operational goals are met. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. This person will be able to spin many plates and work quickly and effectively in this exciting role.
Main responsibilities
* Day to day operations: Working directly for the Head of Operations you will assist in the day-to-day operational aspects of the business and will include: Make sure all telephone calls and emails are answered in good time and in a courteous manner; provide support for all our clients both internal and external; assist with running the service desk for all clients; provide client proposals as needed; meeting clients and suppliers as required; actively comply with and promote all working policies and procedures.
* Manned guarding contract: As part of a larger CCTV and access control contract, we are working with a 3rd party security guarding company to provide a bespoke service to our largest client. This is a complex contract and will be managed and administered by you. This includes:
* Contract Management: Ensure that all terms of security contracts are met, including staffing levels, service quality, and compliance with our agreed standards.
* Client Liaison: Act as the primary point of contact for this contract; handle feedback, resolve issues, and maintain a strong relationship with the contractor and our client.
* Day to day requirements: Responsible for booking additional guards, ensuring the client’s portfolio of buildings is adequately supported each shift.
* Site Visits & Audits: Attend monthly meetings with buildings within our client’s portfolio that have specific needs.
* Reporting & Documentation: Check and relay reports from the guarding partner to the client, ensuring they are correct and meaningful.
* Incident and complaints responses: Own client issues and work through with our guarding partner.
* Planned preventative maintenance (PPM): All clients have regular pre-planned visits to inspect security systems; this will be managed by you to include:
* Contract Management: Ensure terms of security contracts are met, including staffing levels, service quality, and compliance with our standards.
* Client Liaison: Contact clients, book in PPMs, manage completion and send relevant documents, and propose remedials for replacement equipment.
* Reporting & Documentation: Weekly reporting to management on PPM status and targets.
* Team support: Work with the Client Services and Operations Manager to allocate the correct engineer for each PPM.
* 3rd Party contractors: Coordinate with external contractors for parts of the PPM process and ensure high standards are maintained.
* Opem Control: Manage our control room operations outside normal hours, including morning handover, afternoon updates, and ensuring information flow between night shifts, the control room, and the operations/service team. This includes:
* Investigation of high levels of alarms in specific buildings.
* Working with the Head of Operations to minimize alarms.
* Collaborating with clients to limit false alarms.
* Acting as the conduit between the control room and the operations team.
* Ensuring regular one-to-ones with control room staff.
Required skills/abilities
* Good interpersonal skills to liaise with customers.
* Ability to deal tactfully and effectively with a wide range of people.
* Be prepared to work with minimal supervision or as part of a team.
* 2+ years of experience in an administrative, operations, or project coordination role
* Excellent organizational and time management skills
* Strong communication and interpersonal abilities
* Analytical mindset and problem-solving capabilities
* Ability to multitask and work independently under pressure
* High level of accuracy and attention to detail
What you get from working with Opem
* 23 days holiday plus your birthday (and £50 voucher to enjoy on the day) and all normal statutory days.
* Company pension
* Working from home on a Friday when fully trained and potential to work from home further.
* Free parking in the office.
* A group of people that want to inspire you to do great things and progress within the business.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Security and Investigations
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