Strategy & Performance Lead - Repairs
Salary: £51,356 | Level: CFL10
Join Swindon Borough Council at a pivotal moment in our transformation journey. Backed by major investment and a clear mandate for improvement, this role offers the opportunity to shape how one of our most critical services performs.
Background
Following a C3 regulatory judgement, Swindon Borough Council is investing £250 million over the next five years to improve safety, compliance, stock condition and tenant experience.
Repairs is one of the most visible services we deliver, and improving performance, coordination and customer outcomes is a central part of our improvement journey.
Your New Role
As Strategy & Performance Lead - Repairs, you will play a key role in shaping and driving a high performing repairs service across the Council's housing and corporate property portfolio.
Reporting to the Head of Housing & Corporate Repairs, you will provide strategic oversight of repairs activity, ensuring services are performance led, well‑coordinated and aligned with wider organisational priorities. You will lead the development and oversight of performance frameworks, including KPIs, reporting and governance arrangements, using data, insight and customer feedback to identify improvement opportunities and support demand management.
Working closely with Service Managers and senior colleagues, you will champion a joined up approach to delivery, helping break down silos and improve efficiency, value for money and customer experience. Alongside performance oversight, you will lead improvement initiatives, support strategic planning and act as a key point of contact for repairs performance with senior leaders and external stakeholders. You will promote innovation, digital approaches and continuous improvement to ensure the service is resilient, future focused and inspection ready.
What You'll Need to Succeed
You will have experience leading service improvement within a housing, repairs or property related environment, with strong analytical and influencing skills. Experience using performance data to drive improvement and service change is essential.
A degree level qualification or equivalent experience is desirable, along with evidence of ongoing professional development. A project or programme management qualification would be advantageous.
What You'll Get in Return
At Swindon Borough Council, you'll be supported to do your best work while making a real impact.
We offer:
* Competitive local government pay and benefits
* Access to the Local Government Pension Scheme
* Professional development and career progression
* A strategic role shaping one of the Council's most critical frontline services
EEO Statement
We are an inclusive employer and welcome applications from people of all backgrounds. If you meet most of the criteria and are motivated by making a difference, we'd love to hear from you.
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