CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? YOUR ROLE Our Control Tower based in Ashby de la Zouch is looking for an Operations Analyst where you will ensure operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets. This role will see you working Monday to Friday, 08:00-16:30, along with one weekend shift every four weeks. WHAT ARE YOU GOING TO DO? Reporting into Regional Operations Supervisor you will oversee daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues. Investigate and resolve quality-related issues reported by the customer. Prioritise quality notifications and adjust schedules to meet customer requirements promptly. First point of contact for customers, carriers, suppliers and other stakeholders. Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions. Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers. Follow up on missing events and investigate data inconsistencies. Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews. WHAT ARE WE LOOKING FOR? Our ideal candidate will be a highly experienced and customer centric individual who has demonstrable experience operating in a customer facing role within transport, logistics or freight forwarding. You’ll need to be a confident and approachable individual who can effectively communicate with people across all levels internally and externally and have a solid understanding of supply chain management. WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role. ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.