Job Title: Collections Specialist
Location: Oxfordshire Hybrid 2-3 days WFH
Salary: Up to circa £35,000 depending on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
23 days holiday plus bank and public holidays
Simply Health Cash plan
Employee assistance programme
Bupa (after qualifying period)
Free Legal and Conveyance fees
Volunteering days off
Enhanced Maternity and Paternity Leave
Company sick pay
Ongoing learning and development opportunitiesAbout the position of the Collections Specialist:
This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You'll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment.
We are specifically seeking candidates with recent collections, arrears, or litigation experience from a lender, loan servicer or consumer lending business, looking to grow their careers alongside an expanding and ambitious team.
Responsibilities for the role of Collections Specialist:
Manage customer enquiries and arrears cases in line with company policies and regulatory requirements.
Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions.
Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes.
Identify and support vulnerable customers in line with policy and client expectations.
Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns.
Liaise with internal teams and third-party partners to ensure timely and compliant case progression.Experience and skills required for the role of Collections Specialist:
Proven experience in arrears, litigation, customer services with a mortgage lender or consumer lending-related business.
Good understanding of the legal and regulatory framework for mortgage lending and administration.
Strong customer-focused approach, with an awareness of Consumer Duty.
Excellent communication skills, both written and verbal, with a high level of professionalism and integrity.For more information regarding the role of Collections Specialist, please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days