We are currently recruiting for a Business Meetings and Events Specialist, this role is located within our Groups Reservations and Events Sales Office, which is located in the grounds of Crathorne Hall Hotel in Yarm.
Responsibilities
* The role of the Business Meetings and Events Specialist is to provide a service to both internal & external customers for conference bookings and fulfil the administrative duties required in taking enquiries and bookings, ensuring hotel correspondence and systems are completed accurately.
* Having a pro‑active approach with potential business leads and ensure that they are communicated to the relevant sales/revenue manager.
* Able to answer all incoming calls to the BME desk using the correct telephone techniques and conversation line.
* Assisting with the weekly reporting, by ensuring that enquiries are logged correctly and feeding back any issues or concerns that arise.
* Striving to achieve company/departmental /individual objectives and Key Performance Targets as agreed by management.
About You
* To be considered for this role you will have current Business Meetings and Events Sales experience within a hotel, conference centre or similar environment.
* Have experience of working within a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards.
* It is essential you are self‑reliant and are able to act on your own initiative where appropriate.
* Able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work.
* You will have excellent communication skill. Strong knowledge of Opera, diary management and GDPR is essential in this role.
Benefits
* A competitive salary package of £29,328 per year.
* This is a Full‑Time role working 5 days out of 7, 40 hours per week, which may vary depending on business needs. The office is open from Mon‑Fri 8am - 6.30pm, shifts will be 9am-5.30pm, 8am-4.30pm & 10am-6.30pm.
* Company pension scheme with a generous employer contribution.
* Life assurance scheme.
* Employee Assistance Program to support you with whatever life throws at you.
* Company Sickness Scheme Benefit.
* 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
* Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
* Discounted stays with Hand Picked Hotels & on all food & drink.
* Annual loyalty awards (like afternoon teas and overnight stays)
* Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
* Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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