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Head of service management - hybrid

High Wycombe
SettleParadigm
Head of service management
Posted: 14h ago
Offer description

Shape the future of housing and sustainability with SettleParadigm as our Head of Surveying. This is your opportunity to lead a high-performing surveying service at one of the UK’s most ambitious housing providers. You’ll drive innovation in building surveying, stock condition, retrofit, and asset management – working flexibly within our hybrid working model (two days in the office in High Wycombe, three from home) and a culture that champions expertise, collaboration, and growth.
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
This role has responsibility for surveying across the surveying spectrum, including Building Surveying, Disrepair, Stock Condition, Retrofit and general property inspections. Your leadership will influence decisions that improve lives and future-proof our housing portfolio.
Lead and manage the Surveying Services Department – Provide clear, measurable guidance to deliver a high-performing, customer-focused surveying service across Paradigm’s property portfolio.
Oversee all inspection and compliance activities – Ensure stock condition, health & safety, technical inspections, and retrofit assessments are delivered to the highest standards and regulatory requirements.
Drive strategic asset management and continuous improvement – Maintain accurate asset data, implement robust systems, and embed best practices to support proactive decision-making and long-term planning.
Provide expert technical advice and governance – Advise on building pathology, compliance, and investment strategies, ensuring adherence to legislation and SettleParadigm’s policies.
Lead and develop a high-performing team – Mentor and coach managers and staff, foster collaboration, ownership a culture of professional learning & development across the team ensuring consistent service delivery through effective resource and performance management.
Degree in Building Surveying OR a construction-related discipline – strong academic foundation in surveying principles.
Extensive technical knowledge of building pathology, defect diagnosis, and compliance within the social housing sector.
Proven leadership experience managing teams and improving performance in a surveying or property services environment.
Excellent stakeholder management and communication skills, with the ability to influence and explain complex technical issues clearly.
Strong commercial and analytical skills, including experience in contractor management, procurement, and delivering value for money.
Familiarity with asset reinvestment analysis and stock data review methodologies.
This role could be ideal for an experienced Senior Surveyor ready to take the next step into a strategic leadership position, or for a current Head of Service seeking a broader remit with additional services to manage. At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
~ 30 days holiday on starting plus Christmas closure and buy options
~ Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
~ Family-friendly leave: Enhanced maternity, paternity, and adoption leave
~ Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
~ Life cover and income protection
~ Flexible working – hybrid options, modern offices, free parking & EV charging

30+ Mental Health First Aiders available to support
~ Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
~ Funded training, qualifications & apprenticeships
~3 paid volunteering days in the local communities
~ We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Closing Date: Tuesday 06 January 2026.

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