Do you have a strong communication and organisational skills? Looking for a role where you are responsible for the processing, categorisation, and day-to-day maintenance of DTC marketplaces KPI’s and SLAs? If so, we have an opportunity for a DTC Marketplace Account Executive to join our Digital Team! The Impact you will have in this role is: Monitor key performance indicators (KPIs) for each drop shipment account, tracking metrics such as order fulfilment SLA’s, shipping accuracy, Sales tracking, and customer satisfaction. Identify areas for improvement and work collaboratively with partners to optimize operations. In conjunction with the daily account activity, own the Account Plan and other planning materials, and ensure they are regularly reviewed against established milestones and targets. Ensure that agreed quality assurance and customer satisfaction procedures are fully implemented and monitored. Understands the key accounts' strategy, issues, culture, challenges considering the impact on account management. Maintain product ranges Pricing across partners, uploaded in line with seasonal deadlines, with established pricing and full-size ranges available. Completion of customer product matrix, Imagery & samples when required. Manage stock, work closely with the imports team on new season stock availability and seasonal promotions. Monthly analysis & management of customer take up of forward orders. Build great relationships with key areas of the business such as Buying, Marketing, Product & Digital. Analytical thinking - ability to tackle complicated issues by evaluating information gathered, analysing future sales, future stock, and act upon your findings. Serve as the primary point of contact for new drop shipment accounts, building and maintaining strong professional relationships. Address any concerns or inquiries promptly to the Account Manager, acting as a liaison between the company and the partner. Close working relationships with Digital, Wholesale, Sales agents, Retail, Logistics, Finance and Customer Experience teams to deliver cross-functional initiatives and improvements. A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page. As our future DTC Marketplace Account Executive, you will have: Strong computer skills including Microsoft Word and PowerPoint with a minimum intermediate level for Excel. Knowledge of and experience in using customer portals. Analytical thinking - ability to tackle complicated issues by evaluating information gathered from a variety of sources, analysing future sales, future stock, and act upon your findings. Demonstrable ability to facilitate the identification and shaping of opportunities across Service Lines. Able to demonstrate excellent customer service experience working on DTC accounts. Understanding of logistics function gained from experience of working with them in a previous customer service role. Strong work ethic & positive ‘can do’ attitude. Self-motivated. Excellent time management Strong communication and organizational skills. Confident in customer facing situations. Excellent interpersonal skills. Able to forge excellent working relationships with customers, sales agents, and colleagues We can offer you: Profit Share Bonus: Enjoy a discretionary bonus based on the company's success. Future-Proof Pension: Secure your retirement with our comprehensive pension plan. Annual Leave: 25 days starting annual leave entitlement Buy More Leave: Buy up to an additional 3 days of annual leave every year Exclusive Discounts: Get special discounts across all our brands. Perks at Your Fingertips: Access a variety of benefits through our company website. Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days. Family Support: Benefit from enhanced Maternity & Paternity schemes after 2 years of service. Celebrate You: Take advantage of birthday hours to celebrate your special day. Wellness Walks: Join company walks to stay active and connect with colleagues. Inspiring Workspace: Work in a state-of-the-art Head Office environment. Volunteer Day: Enjoy a paid day off to give back to your community. Hassle-Free Parking: Free, secure on-site parking for all employees. Delicious Dining: Enjoy meals at our subsidized canteen, featuring Starbucks coffee. Cycle to Work: Save on travel with our cycle-to-work scheme. Fitness Perks: Access discounted gym memberships at various locations. Convenient Facilities: Freshen up with our on-site shower facilities, complete with hairdryers and straighteners. Our Regatta Family: The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need. It’s a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate. The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit. Our investment in the environment: Sustainability is at the heart of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in! Diversity, Equity, and Inclusion: At Regatta Group, we are committed to creating a diverse, inclusive, and welcoming workplace. We are an equal opportunities employer and encourage applications from all backgrounds. Should you require any reasonable adjustments during the recruitment process, we are happy to support you. Take the leap-join us in making a difference, both for our team and the world around us!