Retail & Operations Manager
The Retail & Operations Manager will be the face of the brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful period, there will be an opportunity to purchase and operate the business as an owner.
RESPONSIBILITIES
* Drive growth and profitable turnover for the business.
* Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised and reflects brand standards.
* Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens, including product selection and style guidance.
* Sales & Quoting: Create in‑home quotations, present features and benefits, close sales, resolve concerns and handle payments.
* Follow up on enquiries and unsold appointments; carry out post‑sale surveys and take measurements for made‑to‑measure products.
* Project Management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
* Visual Merchandising: Keep displays fresh, clean and inspiring in line with brand guidelines.
* Opening and closing showroom (key holder duties); ensure operating hours Monday‑Friday 9.00am‑5.00pm, Saturdays 10.00am‑4.00pm.
* Local Marketing: Build brand awareness through community engagement, partnerships and promotional events.
* Franchise Readiness: Work closely with the franchisor to understand business operations, financials and systems in preparation for future ownership.
* Recruit, train, coach and guide the in‑house team, including HR management.
* Perform any other reasonable duty within your capabilities.
QUALIFICATIONS
* Previous management experience advantageous.
* IT literate (Microsoft Office/CRM).
* Commercial attributes with strong business acumen, sales‑focused, relationship builder and engaging networker.
* Strong leadership, organisational and communication skills.
* Excellent customer service abilities and financial acumen (P&L, financial reporting).
* Awareness of sales process and customer journey.
* UK driving licence.
* Behaviours: Resilient, customer and sales focused, clear communicator, organised, self‑motivated, hardworking, problem solver, proactive, able to work independently and as part of a team.
BENEFITS
* Competitive salary with performance bonuses.
* Comprehensive training and support from the franchisor.
* Clear and supported pathway to franchise ownership.
* Access to a proven business model with strong brand recognition.
* Collaborative and supportive team environment.
* Opportunity to purchase and operate as a business owner.
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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