We are recruiting for a customer service representative, based in Magna Park, Lutterworth.
Key responsibilities would include the following:
* Handle customer queries via phone, email, and other communication channels in a professional and timely manner.
* Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
* Monitor and achieve KPIs related to customer service performance.
* Use internal systems including Sharp to manage customer information and service records.
* Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
* Communicate effectively with internal departments to resolve customer issues and improve service delivery.
* Work independently with minimal supervision, demonstrating initiative and ownership of tasks.
Hours of work:
Monday - Friday - 06:00 - 15:00 with 1hr unpaid break
Pay rate:
£12.71
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