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Duration: 12 Months
French Native
What you’ll be doing...
Full-time role in the client Connect EMEA Customer Support department, focused on delivering the best customer experience and service in a fast-growing, dynamic environment. You will assist customers daily with troubleshooting hardware or installation issues, as well as issues related to our mobile/web platforms. You will keep customers updated via phone and email about the progress of their requests.
Essential job functions:
* Become a technical expert on our SaaS platform and gain a deep understanding of fleet management solutions;
* Serve as a Technical Customer Support professional handling technical issues related to SaaS fleet management products;
* Manage incoming customer requests from calls and emails, including investigating, troubleshooting, analyzing, resolving, validating, escalating, and communicating with stakeholders;
* Collaborate with other departments and coordinate with customers and vendors daily;
* Identify recurring issues and take actions to resolve them quickly, ensuring high customer satisfaction.
What we’re looking for...
The ideal candidate is a customer support professional with strong technical skills and a focus on customer satisfaction. The candidate should have:
* Experience in a customer-facing role (mandatory);
* SaaS solutions experience (a plus);
* Experience with CRM & ERP systems, preferably Client and SAP (not mandatory);
* Excellent communication and listening skills;
* Strong time management and prioritization skills;
* A structured, proactive approach to tasks in a demanding environment;
* Methodical documentation skills;
* A willingness to learn and grow, with a proactive attitude.
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