HR Business Partner - 12 month FTC
* £55,000 - £65,000
* 12 month FTC - Possibility to go permanent
* Hybrid - 2 days on site
* ASAP start
* Merseyside
About the Role
We are seeking an experienced HR Business Partner (Generalist) to join our People team on an interim basis during a period of organisational change and increased operational demand.
This is a key role supporting a complex, unionised environment, where you will partner closely with leaders to deliver pragmatic, people-focused solutions. You will play a critical part in embedding within the business, building strong relationships, and driving HR initiatives that support both immediate and long-term goals.
The role will partner directly with the Chief Customer Officer, supporting key service areas including Contact Centre, Neighbourhoods, Income and Communities. A core focus of the role is improving the customer journey and outcomes through effective people strategies, making this an excellent opportunity for individuals with transferable experience from customer-centric environments such as sales or retail.
Key Responsibilities
* Act as a trusted HR Business Partner to senior stakeholders across designated service areas, providing embedded business partnering and aligning to organisational objectives
* Provide hands-on support across a full generalist remit, using people data, dashboards and KPIs to identify trends, diagnose issues and recommend targeted interventions to improve service, performance and culture
* Lead and support change programmes, organisational development initiatives, and organisational design reviews, including workforce planning and headcount management
* Manage complex employee relations casework, including high-volume absence, disciplinary and performance cases
* Work effectively within a unionised environment, supporting union relationship management and formal consultation processes
* Lead recruitment activity within service areas, including briefing, attraction, assessment, selection and candidate experience
* Drive wellbeing initiatives and delivery across allocated service areas
* Lead colleague engagement activity, including employee voice initiatives and follow-through actions
* Embed organisational values, behaviours and frameworks at an operational level
* Monitor and improve employee engagement and satisfaction, including closing the loop on engagement or happiness index actions
* Own and improve customer satisfaction from a people perspective, embedding a culture of customer excellence
* Support the rollout of People/HR initiatives at service level, particularly across engagement, leadership and customer excellence
* Collaborate with the wider People team to ensure consistent and high-quality delivery of HR services
* Embed within the business to understand operational challenges and deliver practical, commercially focused solutions
About You
We are looking for a confident, credible HR professional who can quickly build trust and deliver impact.
Essential:
* Proven experience as an HR Business Partner / Senior HR Generalist
* Strong background in unionised environments
* Experience delivering change programmes
* Ability to manage a high volume of ER cases, particularly absence management
* Strong stakeholder management skills with the ability to influence and gain buy-in
* Hands-on, pragmatic approach
Desirable:
* Experience within housing, manufacturing, or similar operational sectors
* Experience in organisations undergoing transformation or growth
* CIPD qualification (or equivalent)
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