Taylor Stevenson are proud to be working with a thriving fire protection company who are looking for a Senior Projects Coordinator to join their team based in Ollerton. Responsibilities- Lead suppression projects, including design, cost estimation, stock ordering, scheduling, and invoicing. Ensure projects and designs are delivered to a high standard while maintaining excellent customer service. Review and report department performance metrics. Negotiate prices, delivery terms, and specifications with customers, suppliers, and sub-contractors. Work closely with the service team & sub-contractors to efficiently schedule engineers and monitor project progress. Conduct site visits, audits, and client meetings, providing surveys and support when necessary. Select and manage suppliers/sub-contractors, regularly reviewing their quality, delivery performance, and pricing. Provide technical guidance and support training for engineers to maintain industry standards. Identify and escalate customer complaints to the Commercial Director and ensuring they are accurately recorded on the internal complaints register, ensuring they are resolved satisfactorily. Actively contribute to evolving the team's processes to meet the changing needs of the business. Liaise with service, install and estimating departments to gain best utilisation of labour. Develop customer relationships. Take care of customer concerns or complaints quickly and professionally. Support company operations where required. Skills- Comprehensive fire industry knowledge CAD Experience would be an advantage Supervisory experience Strong customer facing skills Strong written and verbal communication Self-Motivated Creative problem solving Personality – energy, drive and enthusiasm Full UK Driving Licence Salary- £28-£32k dependant on experience Monday-Friday 08.30-17.00 INDCT