An exciting opportunity has arisen for a full-time Medical Secretary in the Gastroenterology department at Lewisham Hospital.
We are seeking for dedicated, motivated, proactive person to join our team to help us provide high quality care to our patients.
You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast paced environment.
The successful candidate will be the first point of contact for patients, and other service users and will proactively deal with telephone enquiries from patients and colleagues in a professional manner.
Candidates should have previous medical secretarial experience and should have excellent typing skills. The ability to communicate effectively to different staff and patient groups as well as good organisational skills is essential.
The role requires comprehensive working knowledge of Microsoft Office and iCare - although full training for Trust systems can be provided for the right candidate.
Main duties of the job
To act as first point of contact on behalf of the consultant and the Trust and dealeffectivelyand courteously with all enquiries from GPs, patients/carers, other departments withinthe Trust and external bodies.To produce correspondence and reports by the use of audio transcription technology/Dscribe.To type urgent clinical letters, including those of a sometimes distressing oremotionalnature from audiotape or direct dictation as agreed.To organise and support meetings on behalf of the Consultant and the Consultant'steam,taking and distributing minutes as required.To deal with all telephone calls relating to the service, ensuring patient focus is maintainedand enquiries are handled in a courteous, tactful and prompt manner andrespectingpatient confidentiality at all times.EB January 2016To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
* Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
* Widening access (anchor institution) and employability
* Improving the experience of staff with disability
* Improving the EDI literacy and confidence of trust staff through training and development
* Making equalities mainstream
Job responsibilities
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients/carers, other departments within the Trust and external bodies.
To produce correspondence and reports by the use of audio transcription technology/D scribe.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
Person Specification
Qualification and Training
* GCSEs or equivalent
* SA3 Typing/Word Processing or other recognized qualification or equivalent experience
* NVQ4 in admin
* EDCL or similar IT qualification
Experience
* Significant experience in medical secretarial and/orPersonal Assistant to senior level staff.
* Experience of managing competing and varieddemands
* Use of Digital Dictation System
Knowledge andSkills
* Ability to use initiative and work unsupervised
* To have a systematic and methodical approach towork with attention to detail
* Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
* Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment
* Ability to meet deadlines.
* Ability to deal tactfully and sympathetically withmembers of the public and professionals.
* Sound experience working within the NHS or Medical Service Organisation
Personal Quality
* Ability to demonstrate an understanding and respect for confidentiality
* Ability to work closely with team members and external parties
* Responsive to change and ideas, adapt to new systems
* Ability to work flexibly
* Ability to work under pressure.
* Motivation to participate in personal and professional development programs.
* Ability to recognise when to see support.Good leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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