Service Desk Lead / Application Support - Hybrid - Up to £40,000
We're currently recruiting for an experienced Service Desk Lead/ Application Support to join a well-established organisation and take charge of a small but busy IT support function. This is a fantastic opportunity for someone with strong leadership skills and a solid background in application support and service management.
In this role, you'll be the first escalation point for technical issues, manage the day-to-day operations of the service desk, and work closely with internal teams to ensure smooth delivery of IT services. You'll also play a key role in developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business.
Key Responsibilities:
* Lead, coach, and support the service desk team
* Oversee ticket management and ensure timely resolution
* Communicate effectively with stakeholders at all levels
* Monitor performance and report on KPIs
* Identify and implement service improvements
What we're looking for:
1. Previous experience leading a service/help desk team
2. ITIL Foundation certification (v3 or v4)
3. Strong understanding of enterprise applications and service delivery
4. Experience with Jira Service Management or a similar system
5. Excellent c...