Job Description: Front of House Host Bupa Health Centre Durham, DH1 1TH Permanent 32.5 hours a week across 5 days (8am to 3pm) Monday to Friday £19,500 per year and Fantastic Benefits Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers every day. Job Purpose To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Accountabilities & Activities: • Signing customers in and out• Offer an outstanding customer service from start to finish• Contribute fully to the team and the team goals• Ensure compliance with all operational control standards i.e. Quality standards, clinical governance, and legal requirements• Participate in internal and external audits• Support the collation of centre metrics and figures• Complete Bupa Learn Certifications• Ensure safety of yourself, colleagues, and customers while in the centre – awareness of Health & Safety Procedures.• Ensure working & customer areas are safe and tidy at all times• Emergency evacuations completed smoothly What you’ll bring: PC literate Experience of working within a busy environment People management skills (desirable) Customer service experience and highly customer focussed. Excellent interpersonal, written and verbal communication skills. Excellent organisation and time management skills Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately’. Please be advised that the application deadline for this role is the end of Thursday 29th May Time Type: Part time Job Area: Administration Locations: Clinics - Durham