Overview
Location: UK-wide, regular store visits required. Salary: £80,000 – £100,000. Reports to: CEO.
As a fast-growing fashion jewellery brand with ambitious store roll out plans, we are seeking a Head of Retail to take full ownership of retail operations and play a defining role in our growth story.
This role isn’t for someone who just wants to manage stores - it’s for a retail rockstar. Someone who thrives on pace, pressure, and challenge. Someone ambitious, fresh, and driven - ready to step up from running a territory of 20–30+ stores to shaping the retail engine of a brand in rapid growth.
You’ll be hands-on in stores, pushing teams to deliver their best, while also steering strategy, recruitment, compliance, and operational excellence. Always going above and beyond, you’ll bring energy and vision, ensuring every store is a true brand experience while delivering sharp commercial results.
What You’ll Do
* Lead, inspire, and support Regional/Area Managers across the UK, setting clear standards and expectations.
* Take full ownership of recruitment operations and rotas with Regional Managers, ensuring stores are staffed efficiently with the right teams at the right times to budget.
* Drive consistent retail performance with a laser focus on sales, profitability, and customer-first execution.
* Oversee retail operations and visual merchandising across stores, embedding best practice and consistent brand standards.
* Act as the link between boardroom strategy and in-store execution, making growth plans real.
* Partner with the CEO on sales performance, growth strategy, and retail expansion.
* Lead and deliver multiple new store openings – managing everything from recruitment and training through to operations and customer launch.
* Work with local councils and authorities to ensure all piercing services meet compliance and licensing requirements.
* Take full accountability for P&L performance across the retail estate.
What You’ll Bring
* Proven leadership experience overseeing a portfolio of 20–30+ retail stores (fashion, jewellery, beauty, or lifestyle preferred).
* Proven track record of leading successful new store openings — across operations, recruitment, training, and compliance.
* Experience engaging with councils and local authorities to secure licences and ensure regulatory compliance (particularly for piercing or other regulated services).
* A hunger to step up into a bigger role with full end-to-end retail responsibility.
* A track record of driving sales growth, efficiency, and customer engagement at scale.
* Energy, ambition, and the ability to inspire teams at every level.
* Strong commercial acumen, with P&L accountability experience.
* Resilience, adaptability, and a love of pace and pressure.
* Hands-on approach - thrives on being in stores, not just behind a desk.
* New Store Openings & Launch Management
* Regulatory Compliance & Council Engagement
* Recruitment & Workforce Planning
* Retail Operations & Inventory Management
* Team Development, Training & Coaching
Personal Attributes
* Thrives in high-pressure, high-growth environments
* Entrepreneurial and commercially sharp.
* Tenacious — never settles for “good enough”
* Results-driven and deadline-focused.
* Engaging communicator and natural motivator.
What’s on Offer
* Competitive base salary of £80,000 – £100,000
* Direct reporting line to the CEO with significant influence on retail strategy
* A career-defining step up into a senior leadership role
* The chance to shape the customer experience for the UK’s most exciting fashion jewellery brand.
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