We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
* Competitive salary and pension scheme
* 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
* Cycle to work scheme Electric Vehicle Scheme
* Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
* Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.
Job Summary
The Volunteer Projects Officer supports the planning, delivery, and evaluation of projects that improve the volunteer experience and strengthen local delivery across St John Ambulance. Working as part of the Volunteer Development & Community Education team, the postholder helps turn national priorities into practical local initiatives that make volunteering simpler, fairer, and more rewarding. They work collaboratively with colleagues and volunteers to deliver projects focused on key areas such as recruitment, onboarding, training, development, recognition, inclusion, and digital engagement. With a hands‑on, solutions‑focused approach, they ensure that volunteer insights inform every stage of the project lifecycle.
About You
You will be working with or alongside volunteers in a leadership, governance, or project delivery capacity, enabling diverse user needs, including accessibility and equity, in project planning and delivery, gathering and using feedback from volunteers or service users to drive continuous improvement, supporting change processes, including communication, engagement, and embedding new ways of working, working in partnership with specialist teams such as HR/People, Communications, or Operations, project management skills, with the ability to lead multiple projects from concept to delivery using agile or iterative methods, stakeholder engagement and relationship‑building skills across senior leaders, specialist teams, and volunteers, problem‑solving ability, adapting plans quickly to meet emerging challenges or opportunities, have clear, persuasive communication skills, both written and verbal, with the ability to explain complex changes in plain language, have analytical skills, with the ability to interpret data, measure impact, and make evidence‑based recommendations.
About the Role
Project Leadership and Delivery
* Lead Support the Volunteer Projects Lead in managing and delivering multiple projects that improve volunteer experience and local delivery.
* Coordinate project activities, timelines, and communications, ensuring milestones are achieved and stakeholders are informed.
* Gather data, feedback, and insight from volunteers and staff to inform project design and improvement.
* Draft materials such as guidance, toolkits, communications, and training content to support project implementation.
* Contribute to monitoring and evaluation, tracking progress against agreed success measures.
Collaboration and Stakeholder Engagement
* Work closely with the Volunteer Projects Lead, Impact Partners, and Community Projects Officers to align local initiatives with national goals.
* Build positive working relationships with volunteers, local leaders and specialist teams across People & Culture, EDI, Digital, and Operations.
* Promote co‑design by facilitating sessions or feedback loops with volunteers and staff.
* Represent the Volunteering directorate positively, ensuring that project communications are clear, inclusive, and accessible.
Performance and Continuous Improvement
* Capture lessons learned and support the sharing of best practice across counties and networks.
* Contribute to the creation of standardised tools, templates, and guidance to streamline future project delivery.
* Identify barriers to participation or inclusion and recommend practical improvements.
* Keep up to date with volunteering trends and innovations to inform ongoing improvement work.
Quality, Compliance and Risk Management
* Ensure project activities comply with organisational policies, safeguarding standards, and data protection requirements.
* Escalate risks or challenges promptly to the Volunteer Projects Lead and contribute to mitigation planning.
* Maintain accurate and accessible project documentation and reporting.
Other Responsibilities
* Actively demonstrate St John values (Humanity, Excellence, Accountability, Responsiveness, Teamwork) in all activities.
* Work flexibly, including some evenings and weekends, to engage effectively with volunteers.
* Undertake any other duties commensurate with the responsibilities and grade of the post.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do nottolerate any formof discriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equality, diversity and inclusion.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre‑employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.
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