5-6 month contract with a local authority
Summary
* This role is a 5-6 month contract with a local authority, providing essential administrative and operational support to the Tenancy and Estates Team. The position is crucial for ensuring the effective delivery of housing management services. Responsibilities include coordinating appointments, processing tenancy-related requests, supporting Housing Officers during visits, and maintaining accurate records. This role contributes significantly to delivering excellent customer service and ensuring value for money.
Responsibilities
* Undertake specialist activities in line with procedures to support housing management services.
* Maintain an effective appointment system for Officers and coordinate housing surgeries, estate inspections, new tenant visits, and tenancy reviews.
* Administer requests for mutual exchanges, successions, tenancy assignments, and permissions for Housing Officer approval.
* Handle incoming and outgoing calls, respond to enquiries, and encourage customer feedback to improve services.
* Provide housing advice at reception and via telephone, ensuring professional and courteous service.
Essential Experience Required
* Understanding of social housing issues and their impact on customers.
* Experience in call handling and working within an office and customer service environment.
* Strong communication and interpersonal skills.
* Ability to organise and prioritise workload independently and as part of a team.
* High attention to detail and accuracy with a methodical approach to work.
Essential Qualifications Required
* GCSEs (or equivalent) in English and Maths.
* IT proficiency and keyboard skills essential.
* Customer service training or housing-related qualification (desirable).
Additional Information
* Working hours: 37 hours per week
* Location: Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United Kingdom
* This post is fully onsite in the office with no facility for hybrid working.
* The role closes on 16th January 2026, apply ASAP.