About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
Viasat Global Services (VGS):
Viasat Global Services (VGS) is a centralized team responsible for delivering Viasat’s operational, support, and transactional activities. Bringing together functions such as Workplace Services, Satellite Operations, Network Operations, Commercial and GFB Service Delivery, Portfolio and Process Management, and Capacity & Service Assurance, VGS plays a critical role in enabling Viasat to operate with greater clarity, simplicity, and speed.
Currently undergoing transformation, VGS is focused on strengthening execution for our customers, making it easier to do business with Viasat, enabling our employees to thrive, and fostering collaboration across the organization.
Primary Role Purpose:
The SCC Spacecraft Controller is responsible for conducting all activities performed in the Viasat Satellite Control Centre (SCC) during the shift, operating in a single manning environment. These activities may be under guidance or instruction from management and supporting Engineers, or conducted directly by the individual and will include: routine on-station operational tasks on the Satellites and Ground Control System (GCS), special activities in response to non-nominal conditions (Incident Management), first-level troubleshooting and anomaly resolution of the Satellites and GCS, and off-line Engineering support and development functions.
The Viasat SCC is a highly automated environment, and the emphasis of the SCC Spacecraft Controller function is based on supervision of executing automated procedures rather than in their manual execution.
The UK SCC in London is currently integrating with equivalent US SCCs in Carlsbad, CA and Tempe, AZ. The SCC Spacecraft Controller would be expected to gain certification for operating both UK and US Control Systems, and once trained to control the overall Viasat Satellite fleet and Ground Segment.
This position requires the staff member to perform regular Satellite operations and respond quickly at any time of the day or night to operational Satellite or Ground Segment anomalies. These situations may have severe financial effects for Viasat and the operation of Viasat telecommunications services in an entire ocean region. The SCC Spacecraft Controller is expected to exercise all operations in a professional and disciplined manner, executing routine procedures to the letter. The SCC Spacecraft Controller is expected to provide on-call support for shift coverage.
The day-to-day
* On a shift working basis, responsible for ensuring that Viasat in-orbit Satellites and associated Ground Control System (GCS) are maintained in an operational status
* Monitoring the Satellites and Ground Control System to verify operational status and to detect and report anomalous conditions that could adversely affect operations
* Executing scheduled commands on Spacecraft and GCS according to procedures, operational notes and daily activity schedule
* Taking effective actions, within given procedures, guidelines or specific instructions, to eliminate or minimise the effect of anomalous conditions on the Satellites and GCS
* Operating SCC equipment, I4S computer systems and GCS remote tools according to procedures, work practices and user guides
* Working in a highly automated environment the emphasis of the SCC Spacecraft Controller function is placed on the supervision of executing automated procedures rather than in their manual execution
* To provide support at the Backup SCC either as part of a scheduled or contingency operation for short or extended periods as required
* To assist Spacecraft, Flight Dynamics and Ground Segment Engineers in investigations and data gathering in response to routine, anomalous or non-routine events on the Satellites or GCS. This includes being part of an “incident team” during contingency operations
* Participate in regular spacecraft training and simulation sessions
* Maintain an accurate record of all SCC and GCS activities in electronic logs
* Provide support to both external and in-house hardware and Software Support groups as required to troubleshoot or test the ground system
* Provide with support in writing and testing I4S automated procedures
* Provide the Satellite Engineering Team with support in writing satellite health and performance reports
* To liaise with all remote TTC Station personnel, Viasat support groups, contractors and other relevant personnel in ensuring that real-time activities conducted by them or with them are in accordance with operational requirements and authorisations
* To coordinate with the Network Operations Centre (NOC) on all matters affecting the payload of the Satellites, together with areas of the GCS which are of mutual utilisation
* To liaise with members of SCC Operations management, Satellite Engineering, Flight Dynamics and Ground Segment Engineers in all relevant matters, including real-time and off-line activities and tasks
What you'll need
* Technical education in an Engineering, Telecommunications, Computing or Scientific discipline, with a recognised certificate or diploma from a University, Technical College, Polytechnic or Technical School
What will help you on the job
* Bachelors or Masters degree in an Engineering or Scientific discipline
* Previous experience of Satellite Operations and Satellite/Ground Control Systems
* Previous shift work experience
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here .