As a Communication and Engagement Lead, you will develop and deliver community engagement and service improvement projects across Essex and North Hertfordshire. Your goal will be to change resident behaviours to reduce waste and increase recycling, ensuring projects are delivered to a high standard, demonstrate measurable results, and meet agreed timelines.
The Local ECO Lead will be supported by an Area ECO Manager, sharing best practices and expertise with colleagues across a renowned, award-winning national ECO team.
Build strong relationships with our client (Broadland District Council) and Veolia colleagues across all four contracts. Respond promptly to queries and provide solutions to maintain high service standards.
Support the Veolia Broadland team and occasionally assist three additional contracts (Wyre, Chesterfield, and Stafford) as needed.
Drive the ECO performance of the contracts through effective project planning and a tailored community engagement approach.
Implement a programme of strategic social value initiatives focusing on local employment, community and staff engagement, and funding for local communities.
Identify and share good news stories with the regional external engagement team, and collaborate to showcase expertise in behaviour change and social value delivery via digital channels and press.
Work closely with the Veolia senior team to develop and execute internal communications campaigns.
Manage the 'business as usual' outputs of the team, including overseeing the contract ECO team budget.
If you enjoy developing relationships, delivering social value, and engaging with residents, local authorities, and frontline teams, then this role is ideal for you.
This position offers an excellent opportunity in Education, Communications, and Outreach (ECO) for someone with strong project management skills, a passion for sustainability and community engagement, and a commitment to delivering social value.
Essential Skills and Experience:
* Project development and management
* Budget management
* Experience in delivering behaviour change and/or community engagement techniques, with the ability to analyse results
* Excellent written and verbal communication skills, including presentations
* Proven ability to build strong stakeholder relationships
* A passion for sustainability and the environment
Desirable Skills and Knowledge:
* Recycling & waste industry knowledge
* Experience working with local authorities
* Understanding of social value principles
* Experience producing visual and textual content across formats
* Advanced data management and analysis skills
* Knowledge of PR, social media, social advertising, and digital communications
Apply today to help make a difference for future generations.
We are proud to be named one of The Sunday Times Best Places to Work for three consecutive years (2023-2025). This recognition reflects our commitment to our people and our mission to transform the environment and careers.
We support applicants throughout the process, offering reasonable adjustments, and as a Disability Confident Employer, we invite applicants with disabilities or long-term conditions to opt-in for interviews if they meet the role's minimum criteria.
Our goal is to create a diverse and inclusive workplace where everyone can thrive. We believe everyone at Veolia can contribute to working with communities, caring for the environment, and fostering an inclusive culture.
Whether you're an experienced manager or a lead officer taking your first management step, we want to hear from you.
What We Offer:
* Starting salary from £32,000 per annum, depending on experience
* Potential for up to 15% annual performance bonus
* Car or allowance of £4,800 per year
* 25 days of annual leave
* Access to our pension scheme
* Resources supporting your physical, mental, and financial health
* One paid day annually to volunteer in your community
* Discounts on groceries and retail
* Ongoing training and development opportunities
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