Join to apply for the Antisocial Behaviour Caseworker role at Crawley Borough Council.
We are looking for a passionate and motivated individual to join our busy, high performing and customer focused Nuisance and Antisocial Behaviour team (NASB). We work with all of Crawley's residents to provide support and resolutions in antisocial behaviour cases. Our approach to resolving problems is to listen, understand and achieve positive and sustainable solutions.
As a caseworker, you will manage a demanding caseload of antisocial behaviour cases and be responsible for each case from the initial report through to its complete resolution. You will work effectively with partners to provide appropriate support and interventions to resolve neighbour disputes and antisocial behaviour problems in the borough. You will be flexible, open minded and willing to apply an agreed set of principles to how you manage your time, caseload and customers.
You will need to be able to confidently and effectively use your excellent communication skills, initiative and sound judgement to relate to a wide range of people and will have the ability to manage conflicting perspectives in order to achieve long term sustainable solutions.
Previous experience of working within an ASB, housing management, environmental health, criminal justice, mental health or a similar setting would be desirable. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance. However, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role.
The nature of the role means that it is fast-paced and duties can vary on a daily basis, therefore you will need to be able to manage conflicting priorities and be adaptable in your approach at all times. You will have the willingness to work as part of a strongly connected team, and build good working relationships, whilst pulling on the support of your team members where required.
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
* Hybrid working set up with a balance of office and home working. Minimum of two days in the office per week, increased once training is complete.
* Satisfactory clearance of an Enhanced Disclosure and Barring Service (DBS) check is a condition of employment.
* Casual car user allowance (currently under review).
* A full current UK driving licence is a requirement of the role.
* We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
* Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do.
* We’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. We welcome applications from all under‑represented groups and are an inclusive and diverse employer.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email laura.padgett@crawley.gov.uk, Antisocial Behaviour Team Manager or call on 01293 438374.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Government Administration
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